0kzz Privacy Policy
Your personal information is of the highest importance to us. This page explains in detail how 0kzz collects, uses, and protects your data.
Introduction and Scope
0kzz ("we", "us", or "the platform") operates a reliable online casino and sports betting service for players in Bangladesh. This privacy policy describes how we collect, store, process, and protect the personal information of users of our website 0kzz.cam.
By registering an account on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
This policy applies to all users residing in Bangladesh and covers all 0kzz digital channels — the website, mobile browser version, and any future apps.
What Information We Collect
We collect only the information that is necessary to provide our services properly. The categories of information collected are described below.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID number (during the KYC process)
- Username and password
Contact Information
- Email address
- Mobile number (for SMS verification)
- bKash / Nagad / Rocket account number
- Residential address (where applicable)
Financial Information
- Transaction history
- Deposit and withdrawal records
- Payment method details
- Account balance information
Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
Gaming Behaviour Information
- Play history and preferences
- Betting patterns
- Session duration and timing
- Win and loss records
Communication Records
- Live chat conversations
- Email communication history
- Complaint and resolution information
- Survey responses (if you participate)
Purpose of Data Use
0kzz uses your personal information only for the following purposes. It is not used for any other purpose without your permission.
Account management and verification
We use your information to create your account, verify your identity (KYC), confirm your age, and maintain the security of your account. This is essential for online gaming services in Bangladesh.
Financial transaction processing
Financial information is used to process deposit and withdrawal requests via bKash, Nagad, and Rocket, to verify the accuracy of transactions, and to prevent fraud.
Providing customer support
Contact information is used to provide 24/7 live chat support in Bengali, to resolve your questions and complaints, and to improve service quality.
Service improvement
Gaming behaviour data is analysed to personalise the playing experience, recommend new games and features, and improve platform performance.
Responsible gaming
Data is used to monitor playing patterns to identify problematic behaviour, to apply self-imposed limits, and to support players in difficulty.
Promotional communications
With your consent, information may be used to notify you by email about new bonus offers, promotions, and updates. You can opt out of these communications at any time.
Cookies and Tracking Technologies
The 0kzz website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential cookies
Essential for login sessions, security, and basic functionality.
Analytics cookies
Collect site usage statistics to help improve the service.
Preference cookies
Used to remember your language, theme, and other preferences.
Functional cookies
Help deliver advanced features and a personalised experience.
Data Sharing and Disclosure
0kzz does not sell your personal information to third parties. Information may be shared in the following limited circumstances.
Service provider partners
Information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification (KYC), fraud detection, and technical infrastructure management. All such partners operate under strict confidentiality agreements and may use the information only for specified purposes.
Legal obligations
Information may be shared with relevant authorities pursuant to court orders, lawful requests from law enforcement agencies, requirements to comply with anti-money-laundering laws, or national security interests. This is our legal obligation.
Emergency situations
If urgent action is needed to protect the safety of a user or others, the necessary information may be provided to the relevant authorities.
With your consent
For any purpose other than those listed above, we will obtain your explicit prior consent before sharing your information.
Data Security Measures
We apply industry-leading technical and organisational measures to protect your information.
SSL Encryption protection
All data transfers between you and our servers on the 0kzz platform are protected by SSL (Secure Socket Layer) encryption. Your personal and financial information is always transmitted in encrypted form, making it impossible for third parties to read or alter.
2FA Two-factor authentication
Two-factor authentication is available for additional protection of your account. This ensures that even if someone knows your password, they cannot access your account.
KYC Identity verification
The KYC (Know Your Customer) process is followed to verify every account. This helps prevent account misuse, identity theft, and money laundering, and protects legitimate players.
AES Database encryption
Sensitive data stored on our servers is protected with AES-256 encryption technology. Passwords are never stored directly — only their cryptographic hash is kept.
Data Retention Period
We do not retain your information indefinitely. Once a specific purpose has been fulfilled or a legal obligation has ended, information is securely deleted.
Active accounts
While your account is active, all personal information, transaction records, and gaming history are retained. This information is necessary for your active use.
After account closure
Even after an account is closed, financial transaction records and KYC information are retained for a specified period as required by applicable law. This is essential to comply with anti-money-laundering laws and regulatory requirements.
Marketing data
If you opt out of promotional communications, the use of your information for marketing purposes will stop immediately. However, a record of your opt-out may be retained to avoid unintentional contact in the future.
Your Rights
0kzz respects your right to privacy. You have the following rights regarding your personal information.
Right to access
You may request a copy of all information we hold about you at any time.
Right to rectification
If any information we hold about you is incorrect, you may request that it be corrected.
Right to erasure
In certain circumstances you may request that your personal information be deleted — however, information subject to legal obligations may be exempt.
Right to object to processing
You may object to the processing of your information for marketing purposes and stop promotional communications at any time.
Right to data portability
You may request your information in a structured, commonly used format.
Right to restrict processing
In certain circumstances you may request that the processing of your information be restricted.
Protection of Minors
Service prohibited for those under 21
0kzz's services are for persons aged 21 or over only. We do not knowingly collect or store personal information of anyone under 21.
If we become aware that a minor has created an account on our platform, that account will be closed immediately and all associated information will be securely deleted. If there is any doubt about age verification, additional documentation may be requested.
Changes to This Policy
This privacy policy may be revised from time to time due to business needs, legal changes, or technological developments.
Notice of changes
For important changes, we will notify you at your registered email address or display a clear notice on the platform. For minor changes, only the update date on this page will be changed.
Continuity of Consent
Continuing to use the platform after any policy change will be considered as your acceptance of the revised policy. For this reason, we recommend that you visit this page regularly.
Contact Us
Contact us for any questions, concerns, or requests regarding the privacy policy.
Live Chat
Get support in Bengali 24/7.
Instant Response
Privacy-related requests:
[email protected]
Legal Matters
For legal requests and notices:
[email protected]