Frequently Asked Questions
All your questions about 0kzz answered here
From opening an account to bonuses, deposits, withdrawals and security — get straightforward answers to the most important questions for Bangladesh players.
Whether you are new to 0kzz or an experienced player, questions can come up at any stage. On this page we have organised the most frequently asked questions into five categories: account and registration, deposits and withdrawals, games and how to play, bonuses and promotions, and security and responsible gaming. Every answer has been written with the real experience of Bangladesh players in mind. If you cannot find the answer to your question here, reach out to our 24/7 live chat support.
Account and Registration
Account and Registration
Answers to questions about opening an account, verification and logging in.
To open an account at 0kzz, you need an active mobile number and an email address. During registration you will need to provide your name, date of birth and a preferred password. Please note that only those aged 21 or above can open an account. Registering with accurate information makes the verification process easier in the future.
Each user can create only one account at 0kzz. Creating multiple accounts is against the platform's rules and may result in all accounts being suspended. If you have trouble accessing your account, let our support team know via live chat.
Use the "Forgot password?" option on the 0kzz Login page. A reset link will be sent to your registered email or mobile number. The link must be used within a set time. If you face any issues, the support team is available 24 hours a day to help.
KYC verification at 0kzz is carried out to ensure the security of your account and fair play. The process starts as soon as you upload a clear photo of your national identity card or passport. It is usually completed quickly, though the support team may sometimes ask for additional information.
Yes, 0kzz is fully mobile-friendly. You can go to the login page from any smartphone browser and access your account with ease. Without downloading a separate app, you get the same complete experience as on desktop — playing games, making deposits, withdrawals and everything else.
Deposits and Withdrawals
Deposits and Withdrawals
Answers to questions about transactions with bKash, Nagad and Rocket, and processing times.
Deposits from bKash to 0kzz are usually processed instantly. As soon as the payment is confirmed, the balance is added to your gaming account. The minimum deposit amount is ৳300. If there is a delay for any reason, contact live chat with your transaction ID.
Yes, 0kzz supports both Nagad and Rocket mobile banking services alongside bKash. The minimum deposit amount is ৳300 for all three methods. Make sure the number and amount are correct when making a transaction, as money sent with incorrect details may take longer to recover.
The minimum withdrawal at 0kzz is ৳500. Approved withdrawals generally reach your bKash, Nagad or Rocket account within 1 hour. If KYC verification has not been completed, the first withdrawal may take a little longer.
0kzz does not charge any deposit or withdrawal fees of its own. However, your mobile banking service (bKash, Nagad or Rocket) may deduct its own service charge, which is set according to that provider's policy. Contact the provider directly for the latest charge information.
A withdrawal request can be cancelled before processing has begun. If you want to cancel right after submitting a request, let us know via live chat and our team will help quickly. Once processing has started, cancellation may not be possible.
Games and How to Play
Games and How to Play
Answers to questions about cricket betting, slots, live casino and mobile gaming.
At 0kzz you can bet on BPL and various other international cricket tournaments. You can place bets before the match starts or live during the match. Various markets are available including match winner, total runs and top scorer. With sufficient balance in your account you can join any live match — visit the cricket page for more details.
RTP, or Return to Player, is the theoretical rate at which players can expect to get back from their wagers in a game over the long term. With games from reputable providers such as Pragmatic Play, PG Soft, JILI and Spribe, fair play is ensured on every game at 0kzz. Results are determined by Random Number Generator (RNG) technology.
Log in and go to the slots section. There you will find many popular slot games including Fortune Tiger, Gates of Olympus and Sweet Bonanza. Choose your preferred game, set your bet amount and spin. A demo mode may be available for new players, giving you the chance to get familiar with games for free.
The live casino section at 0kzz features tables from top providers such as Evolution Gaming and Ezugi. Some tables may have Bengali-speaking dealers. Visit the 0kzz Casino page to join roulette, baccarat, blackjack and other live table games.
Yes, the 0kzz game library is fully mobile-optimised. All games including slots, live casino and cricket betting can be played from any Android or iOS smartphone browser. No separate app installation is needed — just log in from your browser.
Bonuses and Promotions
Bonuses and Promotions
Answers to questions about the welcome bonus, wagering requirements and VIP benefits.
0kzz offers new members a 150% first deposit bonus of up to ৳5,000. This means if you deposit ৳3,000 you can start playing with a total of ৳7,500. To receive the bonus, use the designated promo code (if applicable) at the time of your first deposit.
A wagering requirement means you must place a set amount of bets before you can withdraw bonus funds. The wagering requirement on the 0kzz welcome bonus is 15 times (15x) — which is a relatively easy condition in the Bangladesh market. Read the terms and conditions for full details.
The 0kzz VIP program has four tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). You can move up to higher tiers by playing regularly. Each tier offers more benefits and priority support.
The welcome bonus can only be received once, at the time of the first deposit. However, 0kzz regularly runs reload bonuses, cashback offers and seasonal promotions. Check the promotions section regularly or ask via live chat to stay updated on the latest offers.
In general, bonus balance can be used to play slots and most casino games. Some bonuses may exclude certain games or have a lower wagering contribution — this depends on the terms of the bonus. It is best to read the terms carefully before claiming each bonus.
Security and Responsible Gaming
Security & Responsible Gaming
Answers to questions about data protection, age limits, self-exclusion, and support.
0kzz uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties — read our Privacy Policy for details. As a secure platform, we place the highest importance on player trust.
0kzz is for people aged 21 and above only. Age is verified at registration and identity documents may be requested during account review. We follow strict policies to protect minors.
If you feel gaming is getting out of control, read our Responsible Gaming page. Contact us via live chat to set deposit limits, self-exclude, or temporarily close your account. Our team is available 24/7 to help.
Self-exclusion means you can request to have access to your account blocked for a set period of time. To activate this feature, contact us via live chat or email at [email protected]. No promotional communications will be sent during the exclusion period.
0kzz's support team assists in Bengali 24 hours a day, 7 days a week. Live chat is the fastest channel — open the chat from any page on the site. For email, write to [email protected]. There is no phone or WhatsApp number.
Still have questions?
Our support team is available 24/7 to help in Bengali. Contact us via live chat right now or log in directly and start playing.
Live Chat
Use live chat for the fastest support. Our team is available 24/7 in Bengali.
Terms & Conditions
Read the Terms & Conditions for details on bonus, game, and account policies.